Support
Questions, problems, or ideas? Email support@roundslypractice.com. If it’s about your account, send it from the email you sign in with.
Publisher
Halo Dot Inc. publishes and operates Roundsly: Daily Practice. For company inquiries, email info@halodots.com.
Report a problem with a question
Below every explanation there’s a small Report a problem link. It opens an email with the question number filled in. Tell us what looks wrong: the answer, an explanation, a source, or the wording. You can also email us with the question number shown under the explanation.
Please don’t include patient information.
Your account
- Delete your account: sign in, open Account, and choose Delete account. This removes your sign-in and linked active account records, including practice, profile, photo, community details and email reminders. The Privacy Policy explains provider logs, backups and other retention exceptions. A website membership is canceled at the same time, and the current billing period isn’t refunded. Memberships bought through Apple or Google are billed separately; cancel them in the relevant store’s subscription settings. See the account deletion page for iPhone, Android, website and email instructions.
- Start over but keep your sign-in: in Profile, choose Reset saved practice and profile.
- Forgot your password: choose Sign in, then Forgot password?
- Email reminders: turn them off in Profile or with the link at the bottom of any reminder email.
If you can’t sign in or no longer have the app, you can request account deletion by email. We verify ownership before deleting an account. Never send your password, verification codes or patient information.
Canceling a membership
- Website membership: sign in, open Profile › Membership & billing, then Manage billing, or email us from your account email and we’ll cancel it within one business day. Canceling during the free trial means you’re never charged; after that, your membership lasts until the end of the month you’ve paid for, and payments for a partly used month aren’t refunded.
- Android membership: open Google Play subscriptions using the Google Account that paid for it. Google handles Google Play billing and refund requests. Deleting Roundsly or uninstalling the app does not cancel the subscription.
- iPhone membership: it’s billed by Apple, so cancel it on your iPhone in Settings › your name › Subscriptions at least 24 hours before the trial or month ends, and ask Apple for any refund.
Report a member, an image or a copyright problem
On the community map, tap the member, then ••• to report or block them. A reported photo or name is hidden right away and reviewed within 24 hours. If an intimate image of you was shared without your consent, or you believe something in Roundsly infringes your copyright, email us with the details listed in section 10 of the Terms of Use; intimate images are removed within 48 hours.
About the questions
Roundsly: Daily Practice is educational practice. It doesn’t currently award CME credit, and it doesn’t replace clinical judgment, local protocols, or current guidelines.
See the Privacy Policy for how your information is handled, and the Terms of Use for membership, billing and cancellation.