Delete your Roundsly account
You can delete your account in Roundsly or request deletion by email without installing the app.
Roundsly: Daily Practice is operated by Halo Dot Inc. Requests are handled at support@roundslypractice.com.
Request deletion without the app
Send an email from the address used for your Roundsly account with the subject Roundsly account deletion request. Ask us to delete your account and its associated data. If you use Apple’s Hide My Email or cannot access the original address, say that in your message so we can arrange an ownership check.
Email an account deletion request
We verify ownership before processing. We aim to respond within 30 days and explain any additional verification or legally required retention. Never send your password, verification codes, payment-card details or patient information.
Delete in the app or on the website
- iPhone or iPad: open You → Manage account → Delete account. If you use Sign in with Apple, complete the Apple confirmation when offered.
- Android: open You → Your account → Delete account.
- Website: sign in to Roundsly, open Account and choose Delete account.
Read the confirmation, type DELETE and confirm. Deletion cannot be undone. If the service cannot confirm deletion, it reports a failure; do not assume the account was deleted.
What deletion removes
The shared account service removes your sign-in and linked active account data: saved account practice and answers, learning list, profile, community map pin and photo, reports and blocks, reminder preferences and linked membership records. The same Roundsly account is used across supported platforms.
Android also attempts to remove that account’s local practice and photo from the current installation after server deletion succeeds. If local removal fails, it tells you to clear the app’s storage in Android Settings.
Copies and records that can remain
- Guest practice, offline copies on other devices and files you exported are separate. Clear them where they are stored.
- iPhone and iPad practice and private iCloud backups are separate from the Roundsly account. Clear or manage those copies in the app and your Apple iCloud settings.
- Payment providers keep their own transaction records under their policies and legal obligations.
- Security and operational logs, sign-in audit records and any provider backup may remain for security, fraud prevention, recovery or legal obligations, under the applicable provider retention controls. Ask support for the retention details that apply to your request.
See the Privacy Policy’s retention section for details. Deleting an account does not erase copies held independently by Apple, Google, Stripe or a person to whom you exported a file.
Cancel store subscriptions separately
Deleting your account or uninstalling Roundsly does not cancel an Apple or Google Play subscription.
- Apple: open Settings → your name → Subscriptions, or manage Apple subscriptions.
- Google Play: open Payments & subscriptions → Subscriptions, or manage Google Play subscriptions, using the Google Account that paid.
- Website: the deletion service cancels a renewing website membership first. If cancellation fails, it leaves the account in place and tells you to try again. Contact support if you need help.
Deleting an account does not itself issue a refund. Store purchases follow the store’s refund rules; website memberships follow the Terms of Use.